PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you make a purchase from CandleWarehouse, we collect personal information such as your name, address, and email address as part of the transaction process.
In addition, when you browse our website, we automatically receive your computer’s internet protocol (IP) address to provide us with information about your browser and operating system.
Email Marketing (if applicable): With your consent, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collection and use of this information for those specific purposes.
For secondary purposes, such as marketing, we will ask for your explicit consent or offer you an opportunity to decline.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at info@candlewarehouse.ie or by mailing us at:
CandleWarehouse
W7B Ladytown Business Park,
Newbridge Road,
Naas,
Co. Kildare,
W91 WH99,
Ireland.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
Payment:
If you choose a direct payment gateway to complete your purchase, our software encrypts your credit card data using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. Once complete, this information is deleted.
All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, ensuring secure handling of credit card information.
For additional details, you may review our Terms of Service or Privacy Statement.
SECTION 4 - THIRD-PARTY SERVICES
Third-party providers used by CandleWarehouse will only collect, use, and disclose your information as necessary to perform their services.
Some third-party providers, such as payment processors, have their own privacy policies regarding the information we provide to them for transaction-related purposes. We recommend reviewing their privacy policies to understand how your personal information is handled.
Please note that third-party service providers may be located in different jurisdictions, which may subject your information to local laws. For instance, if your transaction is processed by a provider in another country, your personal information may be subject to the laws of that country.
Once you leave our website or are redirected to a third-party site or application, you are no longer governed by our Privacy Policy or Terms of Service.
Links
When you click on links on our site, they may direct you away from CandleWarehouse. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we implement reasonable precautions and follow industry best practices to prevent loss, misuse, unauthorised access, disclosure, alteration, or destruction.
If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no transmission over the Internet or electronic storage is completely secure, we adhere to PCI-DSS requirements and industry standards.
SECTION 6 - COOKIES
Cookies are small text files stored on your computer when you visit our website. We use cookies to identify your computer, tailor your user experience, and provide relevant content. You can disable cookies, but this may affect the functionality of our website.
We use session cookies (deleted when you close your browser) and persistent cookies (remaining until they expire or are deleted from your cache) to remember your preferences and activities on our site.
Here is a list of cookies we use:
- _session_id: Unique token, sessional, used to store information about your session.
- _shopify_visit: No data held, persistent for 30 minutes, used to record the number of visits.
- _shopify_uniq: No data held, expires at midnight of the next day, counts visits by a single customer.
- cart: Unique token, persistent for 2 weeks, stores cart information.
- _secure_session_id: Unique token, sessional.
- storefront_digest: Unique token, indefinite, used to determine access if the shop is password-protected.
Cookies help us:
- Remember your site visits and activities.
- Remember if you filled in a form.
- Suggest products through Google Network, Facebook, Instagram, and TikTok.
SECTION 7 - AGE OF CONSENT
By using our site, you confirm that you are at least the age of majority in your state or country of residence or that you have given consent for any minor dependents to use our site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy periodically. Changes will be effective immediately upon posting on our website. If we make significant changes, we will notify you on our website to keep you informed about the information we collect, how we use it, and under what circumstances we disclose it.
If CandleWarehouse is acquired or merged with another company, your information may be transferred to the new owners to continue providing our products and services.
QUESTIONS AND CONTACT INFORMATION
For questions, access, correction, or deletion of your personal information, or to register a complaint, contact our Privacy Compliance Officer at info@candlewarehouse.ie or by mail at:
CandleWarehouse
W7B Ladytown Business Park,
Newbridge Road,
Naas,
Co. Kildare,
W91 WH99,
Ireland.