What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, Google Pay, Revolut & PayPal. If you decide to use PayPal you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Are prices in your store the same as those on the website?

Yes, the prices in our store here in Toughers Business Park are mostly identical to those on the website. There may be small differences from time to time.

Ordering and Delivery

How much is shipping?

Within Ireland (incl NI), if your order is under €55, we charge a €3.99 shipping fee and for all orders over €55 we offer free shipping.

Due to Brexit, we no longer offer shipping to England, Scotland or Wales.

European delivery is available from just €9.95 - See our main shipping page for the countries we ship to.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.candlewarehouse.ie/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@candlewarehouse.ie just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@candlewarehouse.ie, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Once you receive an email to say the order has dispatched, it will be scheduled to be delivered the next working day in Ireland. European deliveries take 3-6 days. Normally orders received up to 3pm are dispatched the same day.

What couriers do you use?

Most of our domestic address deliveries are by An Post, deliveries to international addresses are normally made by DPD. If you have a preference of one delivery method over the standard on for your address, just put it into the comment box on the checkout page.


Can I return or exchange an item?

It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie   A €3.95 collection fee will be applied to any refund. 

How do I return an item?

Please contact our customer service team via info@candlewarehouse.ie. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie   A €3.95 collection fee will be applied to any refund. 

What happens if the products are broken when I receive them?

If the products were broken in-transit then please contact us info@candlewarehouse.ie and we'll sort it out for you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@candlewarehouse.ie with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Gift Vouchers

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €25, €50 or €100.

Candle Questions

How can I keep my candles looking their best?

Candles will discolour or fade when they are exposed to intense light for extended periods. If possible, don't display candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 80 degrees Fahrenheit - but as most Yankee.ie customers are in Ireland there's little chance of that!

Why do wicks get mushroom shapes sometimes?

When a candle is consuming more wax than the flame can burn completely, carbon deposits may develop. This is most likely to occur when the wick is too long and needs to be trimmed. Blow out the flame, trim the wick (removing the carbon deposit) and re-light. Do not allow wick trimmings or other combustible materials to remain in the candle.

Why is there a lot of smoke coming from my candle?

Heavy smoke coming from a candle is caused by either the wick being too long or the candle is in a draught. Simply blow the candle out and if the wick is more than 1/2 cm high, trim it and ensure when re-lit it is not near a draught, If the glass has been blackend, simply wipe with a damp cloth before re-lighting.

How do you remove candle wax from fabric?

If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax. Citrus based or oil based cleaners are most effective in removing stains.

I want to use the empty jar for storage - how do I remove the metal wick base?

The metal wick base has been glued in the center of the jar to prevent the wick from moving too close to the edge of the glass jar. To remove it, first be sure the jar is empty of wax. (Placing the jar in a freezer will help you remove left-over wax.) Then, simply pour enough rubbing alcohol (Isopropyl Alcohol and available in many chemists) into the jar to cover the base, and allow it to sit for a couple of days. The rubbing alcohol should soften the glue and release the base. - As for uses for the jars, the list is infinite, it even works as an amplifier for IPods!

Why is there always wax left at the bottom of the jar?

The glass may get quite hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. This safety mechanism helps prevent possible damage to the surface on which the jar is burning. However, you should also remember that candles should always be burned on heat resistant surfaces; i.e., trivets, plates or other appropriate holders. And also please NEVER leave a lighted candle unattended.

I want to contact Yankee Candle, how can I do this?

If you have any issue with a Yankee Candle product, it is the responsibility of the store you purchased it from to ensure your are 100% satisfied with your purchase. However, if you wish to contact Yankee Candle directly, their details are printed on all products and are as follows

Yankee Candle Europe, Cabot Park, Bristol BS11 OYH Tel 0044 800 9179625